Why Am I Seeing "More Than One Instance of Sumo Is Attempting To Start On This Page?"

1 Troubleshoot on Wordpress Site

2 Troubleshoot on Shopify Site

3 Troubleshoot where Sumo is installed manually

If you are seeing the "More Than One Instance of Sumo is Attempting to Start on this Page" warning message on your page, that means there is more than one Sumo script installed on that page. You will usually see this because you have a manual install of Sumo along with a plugin/app install, or multiple manual installs.

In order to get rid of this warning message, you will need to make sure you only have one Sumo installation code on your site, and will need to remove any duplicate installations.


Troubleshoot on Wordpress Site

1 Go to the page where you are seeing this error and right-click, then select View Page Source (if using Google Chrome) to open up your page's source code (you can also view your code by clicking command + option + U on Macs or F12 on Windows).

2 Click (command + F on Macs) or (Ctrl + F on Windows) and search for SiteId. You should only see 1 result within your source code.

3 If you are seeing more than one installation code in your site's source code, remove the installation code you don't want on your site.

Note: Not sure which installation code to remove? No problem. Write in to help here. We would be happy to get this sorted out for you.

4 If you are not seeing more than one installation code in your site's source code.

1 Make sure you have not installed GTM on your site (GTM hides Sumo installation codes, so you will want to verify there isn't one installed via GTM that you can't see.).

2 If after checking the above, you don't see two installation codes on your site, but are still seeing the error, it's possible a plugin or app on your site is duplicating a portion of your site's source code, including your Sumo installation code. If this is the case, feel free to reach out to our support team here.


Troubleshoot on Shopify Site

1 Go to the page where you are seeing this error and right-click, then select View Page Source (if using Google Chrome) to open up your page's source code (you can also view your code by clicking command + option + U on Macs or F12 on Windows).

2 Click (command + F on Macs) or (Ctrl + F on Windows) and search for SiteId.

3 On Shopify it is common to see 2 results. If the second occurence in your code looks like the one below, no need to worry. This is the Sumo code for your checkout pages.

4 If you have Sumo installed via the Shopify app and the second code you see does not look like the code above, you will want to check your "theme.liquid" file and make sure there is no manual install of Sumo there.

5 If you are not seeing two Sumo installation codes on your site, check to make sure Sumo is not being injected from somewhere else such as Google Tag Manager.

6 If after checking the above, you don't see two installation codes on your site, it's possible a plugin or app on your site is duplicating a portion of your site's source code, including your Sumo installation code. If this is the case, feel free to reach out to our support team here.

Pro tip: Using Shogun Website Builder app on some sites will cause Sumo to duplicate the installation code, and if that happens, we highly recommend removing the Sumo Shopify app and installing Sumo manually.


Troubleshoot where Sumo is installed manually

1 Go to the page where you are seeing this error and right-click, then select View Page Source (if using Google Chrome) to open up your page's source code (you can also view your code by clicking command + option + U on Macs or F12 on Windows).

2 Click (command + F on Macs) or (Ctrl + F on Windows) and search for SiteId. You should only see 1 result within your source code.

3 If you installed Sumo manually on your website, you will want to check and make sure that you only pasted the script in one time and that it is not installed anywhere else in your website code.

4 If you are not seeing a manual install in your actual website code, check to make sure Sumo is not being injected from somewhere else such as Google Tag Manager.

5 If after checking the above, you don't see two installation codes on your site, it's possible a plugin or app on your site is duplicating a portion of your site's source code, including your Sumo installation code. If this is the case, feel free to reach out to our support team here.

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