How to Cancel and Resubscribe
You can choose to cancel your subscription with Sumo at any time. You also have the option to resubscribe to a subscription you previously canceled, should you change your mind down the road.
Locating your Subscription
Before we start, we need to locate the subscription that you wish to modify.
1 Go to sumo.com/sites, making sure you are logged in as the account the subscription was created with.
2 Find the Sumo Site you want to cancel the subscription on (it should have a Pro label next to it) Click the Manage button to the right.
3 After clicking the Manage button you're taken to the Sumo App Dashboard. Open the Launcher settings and select Billing.
4 Look for the subscription you wish to cancel, then click on the View button under the Action column.
Cancel your Subscription
1 You should now be on your Subscription page.
2 Look for the Status section toward the bottom, located underneath Payment History, and select the CANCEL SUBSCRIPTION button.
3 This starts the cancelation flow where you answer some additional questions. Once your cancelation request is properly submitted, you should receive an email about the status of your cancelation.
1 To resubscribe, simply go to your Subscription page and select the RESUBSCRIBE button under the Status section at the bottom.
Note: If a Legacy plan is cancelled, it cannot be re-purchased. A current Sumo plan must be purchased instead.
2 You should see a dialog box asking you to confirm that you wish to resubscribe. Select the Yes, resubscribe me! button.